Position ID:  MVS23005

Senior Account Manager

$75K – $85K Salary

Location: Waltham, MA

Works under the supervision of the Manager of Premier Accounts, Sales and Support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Build a working relationship with all Premier Accounts assigned as their base
• Ensure that we have appropriate relationships with key decisions makers and influencers
• Manage opportunities into that base. This would include, but not limited to, all up sell opportunities; introduction of all services not currently being used; review of customers current services resulting in the recommendation of any improvements
• Manage renewals of their base
• Identify and manage all support issues for their accounts through the Premier Support Reps
• Manage the overall revenue of their base, including the minimization of controllable churn
• Identify High Risk Customers and request assistance at appropriate levels
• Responsible for Annual Customer Reviews.
• Responsible to decrease churn, credits, order cancellations year-over-year
• Conduct face-to-face meetings with decision makers within customer base

DESIRED MINIMUM QUALIFICATIONS:

Education and Experience:

• High School Diploma
• Bachelor’s Degree Preferred
• Minimum five (5) years of experience in Telecom Carrier Sales/Support of Larger Revenue Customers
• Proven Sales and Customer Retention Results
• Valid Driver’s License along with Proof of Insurance

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

• Above average knowledge of voice and data services
• Strong people skills
• Negotiation Skills
• Good Computer skills
• Ability to interact at all customer management levels
• Must be proficient and fluent in the English language