Job Archives
Full Time
Massachusetts, Waltham
Posted 1 year ago
Position ID: MVS23005
Senior Account Manager
$75K - $85K Salary
Location: Waltham, MA
Works under the supervision of the Manager of Premier Accounts, Sales and Support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Build a working relationship with all Premier Accounts assigned as their base
- Ensure that we have appropriate relationships with key decisions makers and influencers
- Manage opportunities into that base. This would include, but not limited to, all up sell opportunities; introduction of all services not currently being used; review of customers current services resulting in the recommendation of any improvements
- Manage renewals of their base
- Identify and manage all support issues for their accounts through the Premier Support Reps
- Manage the overall revenue of their base, including the minimization of controllable churn
- Identify High Risk Customers and request assistance at appropriate levels
- Responsible for Annual Customer Reviews.
- Responsible to decrease churn, credits, order cancellations year-over-year
- Conduct face-to-face meetings with decision makers within customer base
- High School Diploma
- Bachelor’s Degree Preferred
- Minimum five (5) years of experience in Telecom Carrier Sales/Support of Larger Revenue Customers
- Proven Sales and Customer Retention Results
- Valid Driver’s License along with Proof of Insurance
- Above average knowledge of voice and data services
- Strong people skills
- Negotiation Skills
- Good Computer skills
- Ability to interact at all customer management levels
- Must be proficient and fluent in the English language
Job Features
Position ID: MVS23005 Senior Account Manager $75K – $85K Salary Location: Waltham, MA Works under the supervision of the Manager of Premier Accounts, Sales and Support. ESSENTIAL DUTIES...