Job Archives

Full Time
Massachusetts, Waltham
Posted 8 months ago
Position ID:  MVS23005   Senior Account Manager $75K - $85K Salary Location: Waltham, MA Works under the supervision of the Manager of Premier Accounts, Sales and Support. ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Build a working relationship with all Premier Accounts assigned as their base
  • Ensure that we have appropriate relationships with key decisions makers and influencers
  • Manage opportunities into that base. This would include, but not limited to, all up sell opportunities; introduction of all services not currently being used; review of customers current services resulting in the recommendation of any improvements
  • Manage renewals of their base
  • Identify and manage all support issues for their accounts through the Premier Support Reps
  • Manage the overall revenue of their base, including the minimization of controllable churn
  • Identify High Risk Customers and request assistance at appropriate levels
  • Responsible for Annual Customer Reviews.
  • Responsible to decrease churn, credits, order cancellations year-over-year
  • Conduct face-to-face meetings with decision makers within customer base
DESIRED MINIMUM QUALIFICATIONS: Education and Experience:
  • High School Diploma
  • Bachelor’s Degree Preferred
  • Minimum five (5) years of experience in Telecom Carrier Sales/Support of Larger Revenue Customers
  • Proven Sales and Customer Retention Results
  • Valid Driver’s License along with Proof of Insurance
NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:
  • Above average knowledge of voice and data services
  • Strong people skills
  • Negotiation Skills
  • Good Computer skills
  • Ability to interact at all customer management levels
  • Must be proficient and fluent in the English language

Job Features

Job Category

Business Development, Sales

Salary

$75K - $85K

Position ID:  MVS23005   Senior Account Manager $75K – $85K Salary Location: Waltham, MA Works under the supervision of the Manager of Premier Accounts, Sales and Support. ESSENTIAL DUTIES...