Solutions Engineer

Remote

$110K – $125K Base

Position ID: MVS21011

Client provides voice and data solutions to small and medium businesses throughout New England. We partner with industry leaders to offer reliable, cost effective and innovative technology services, including VoIP, cloud, unified communications, disaster recovery, advanced mobility, and local/long distance services. We are currently in a growth mode and seeking a technical individual with the desire to join a team with opportunity to learn and grow within. Position can be remote and client does have business across North America time zones.

Job Description:

• Install and support all our product lines including Mitel Connect, Adtran, Mitel MiVoice Business, HP Aruba, and hosted VoIP solutions.
• Serve as a point of contact for customer trouble inquiries
• Coordinate with 3rd party carriers and vendors to resolve network trouble
• Maintain service order tickets and keep them up to date with accurate and detailed information
• Manage installation and upgrade projects
• Be part of a 24x7x365 support team with on-call duties

Requirements:

• Understanding and expertise of PBX and VOIP
• Understanding and expertise of voice and data networks (POE switches, Routing)
• Excellent trouble-shooting skills

Non-Technical Skills:

• Strong work ethic and commitment to going “above and beyond” for customers
• Able to work unsupervised, but also willing to seek direction, supervision, and training as needed
• Strong interpersonal skills and ability to interface with a wide range of customers across many industries
• Team player willing to help in all areas

Preferred:

• Experience with Mitel MiVoice Business to include MiCollab, MICC, and Mitel Border Gateway
• Experience with network routing and security
• 4+ years’ experience

We offer:

• Salary – Negotiated based off skill level – 6 Month Reviews
• Ability to work remote – Working remote negotiable based on geography and skill level
• Vacation Time
• Sick Time
• Health Benefits
• 401(k) Plan