Full Time
Boston, Massachusetts
Posted 1 week ago

$150K – $160k plus bonus

Position ID: SBB21008

Job Responsibilities:

  • Provide technical expertise to sales teams and customers on designated solution focus area
  • Establish credibility and trusted advisor status with clients sales team and customers
  • Conduct customer facing presentations on clients core competencies and technical solution offerings for assigned accounts and focus areas
  • Assist sales team with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development
  • Complete and author technical sections for RFP/RFI/RFQ responses
  • Assist sales team with identifying and capturing customer business and technical requirements during the sales cycle and determining clients recommended solution
  • Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs)
  • Develop and finalize solution proposal and/or presentation of recommended solutions
  • Lead technical scoping/reviews with sales team and customers for Statement of Work (SOW) generation, planning and designing solutions for complex multi vendor solutions (i.e. Cisco/Sourcefire, Lancope, Palo Alto, McAfee, Splunk, Imperva, Check Point, FireEye, Gigamon)
  • Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics
  • Function as technical liaison and the clients ambassador with field OEM channel sales and technical teams
  • Conduct knowledge transfers with solution architect colleagues and service delivery team regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc., as relevant
  • Assist sales team in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution
  • Propose ideas and solutions to help improve functional areas
  • Ensure appropriate coverage for in-process and new solution sales cycle opportunities while out of office for training, vacation, PTO, etc.
  • Participate in weekly pre sales engineering conference calls
  • Review current pipeline and forecast potential revenue, win probability, and estimated date of completion, on a weekly basis
  • Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion
  • Conduct clients branded lunch and learns with customers and identify sales opportunities, as requested by management

Job Knowledge/Skills:

  • Solid skillset across the Cisco Unified Communications portfolio (Cisco Unified Communications Manager, Unity Connection, IM & Presence, Jabber, Unified Contact Center Express, Emergency Responder)
  • Strong skill set across the Cisco Video portfolio (VCS, Expressway, MCU’s, TMS, Codecs)
  • Pre-sales support
  • Excellent oral, written and presentation skills
  • Strong attention-to-detail

Education and Experience:

  • Certifications in applicable technology preferred
    • Cisco CCNP Collaboration / Voice or equivalent
    • Cisco CCNP Routing & Switching
  • College degree or applicable work experience
  • Two or more years of experience in designing or implementing complex network or systems/storage solutions
  • Three or more years of experience in providing pre-sales engineering support

Job Features

Job Category

Engineer

Salary

$150K - $160k plus bonus

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